Shazam Casino Privacy Policy
This Privacy Policy explains how Shazam Casino collects, uses, stores, and shares personal information when you access our website and related services. It is designed to help you understand what data we handle, why we handle it, and the choices you may have.
By using Shazam Casino, you acknowledge that some information is necessary to provide a secure, functional, and compliant online casino experience. Where local privacy obligations may differ, we aim to apply fair, transparent practices consistent with generally accepted privacy principles and applicable Australian requirements.
Information We Collect
We collect information you provide directly, information generated through your use of the service, and information received from third parties where appropriate. The types of personal information may include:
- Identity and contact details, such as your name, date of birth, residential address, and telephone number.
- Account details, such as username, password (stored in protected form), account status, preferences, and settings.
- Verification information, such as documents or data used to confirm identity and eligibility (for example, age and address checks).
- Financial and transaction data, such as deposits, withdrawals, payment method indicators, chargeback status, and limited payment identifiers required to process transactions.
- Gameplay and activity data, such as login history, device details, session data, game participation, bonus use, and responsible gaming settings.
- Technical information, such as IP address, browser type, device identifiers, operating system, and error logs.
- Communications, such as messages sent to customer support, complaint records, and notes needed to resolve requests.
Where you choose not to provide certain information, we may be unable to open an account, verify eligibility, process transactions, or provide particular features.
How We Use Information
Shazam Casino uses personal information to operate and improve the service, maintain safety, and support user requests. Common purposes include:
- Creating and administering your account and enabling access to games and features.
- Processing deposits and withdrawals and managing transaction-related queries.
- Verifying eligibility, identity, and age, and carrying out risk-based checks to protect players and the platform.
- Preventing and detecting fraud, suspicious activity, account misuse, and security incidents.
- Providing customer support, handling complaints, and communicating important service updates.
- Personalising parts of the experience, such as language preferences, game display settings, and session continuity.
- Monitoring performance, debugging issues, and improving reliability, content, and usability.
- Meeting legal or compliance obligations that may apply to our operations, and responding to lawful requests.
Where marketing communications are offered, they should be sent in a manner consistent with your choices and applicable rules. You can opt out of non-essential promotional messages through account settings or the relevant unsubscribe mechanism where available.
Cookies and Similar Technologies
Cookies and similar technologies help Shazam Casino deliver core site functions, remember preferences, and understand how the website is used. A cookie is a small text file stored on your device by your browser. Similar technologies can include local storage, pixels, and SDKs.
Some cookies are necessary to provide requested services (for example, keeping you logged in during a session). Others may be used to measure performance, reduce errors, and tailor content. Your browser or device settings may allow you to control or block cookies; however, disabling certain cookies can affect site functionality.
Data Sharing
Shazam Casino does not sell personal information as a standalone commercial product. We may share information in limited situations where it is required to provide the service, protect our users, or meet obligations. Typical recipients include:
- Payment processors and financial service providers that enable deposits, withdrawals, and transaction monitoring.
- Identity verification, fraud prevention, and security service providers supporting risk management and account protection.
- Technology vendors who host or maintain systems such as customer support tools, cloud infrastructure, and analytics platforms.
- Professional advisers (such as legal, audit, or consulting) where necessary for advice, disputes, or compliance support.
- Authorities, regulators, courts, or law enforcement where disclosure is required or permitted by law, or where necessary to protect rights and safety.
- Potential buyers or counterparties in a corporate transaction (such as a merger, acquisition, or asset sale), subject to appropriate confidentiality controls.
When we engage service providers, we aim to share only what is reasonably necessary for their role and expect them to protect information through contractual and operational safeguards.
Data Security
We use a combination of administrative, technical, and physical measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Security controls may include:
- Encryption in transit where supported by your device and browser, and protective measures for stored credentials.
- Access controls designed to restrict data access to authorised personnel with a business need.
- Monitoring and logging intended to detect suspicious activity and support incident investigation.
- Secure development and change management practices aimed at reducing vulnerabilities.
- Vendor risk considerations when using third-party platforms for hosting or operational tooling.
No method of transmission or storage is guaranteed to be completely secure. You also play a role in protecting your account by choosing a strong password, keeping it confidential, and logging out on shared devices.
Data Retention
Shazam Casino keeps personal information for as long as necessary to provide the service, meet operational needs, resolve disputes, enforce agreements, and comply with applicable requirements. Retention periods may vary depending on:
- The type of information (for example, verification records versus marketing preferences).
- Whether your account remains active or has been closed.
- Security, fraud prevention, and responsible gaming considerations.
- Whether we must retain information to satisfy legal, accounting, or audit needs.
When information is no longer required, we take steps to delete, anonymise, or de-identify it in line with reasonable industry practices and system limitations.
Your Rights
Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These rights are not absolute and may be subject to exceptions. They may include:
- Requesting access to the personal information we hold about you.
- Requesting correction of inaccurate, incomplete, or outdated information.
- Requesting deletion or de-identification in certain situations, where we are not required to keep the data.
- Objecting to or restricting certain processing activities, such as particular forms of marketing.
- Withdrawing consent where we rely on consent for a specific activity (without affecting prior lawful processing).
We may need to verify your identity before responding to a request. Where a request cannot be fulfilled, we will explain the reason in a clear manner where appropriate.
Third-Party Services
Shazam Casino may include services provided by third parties, such as payment gateways, identity verification tools, customer support software, and website analytics. These third parties may process personal information to perform their services.
Our website may also contain links to third-party websites. If you follow a third-party link, their privacy practices will apply. We recommend reviewing third-party policies before providing personal information to external sites or enabling optional features.
International Transfers (General Only)
Shazam Casino may store or process information in countries other than Australia, for example where our service providers operate data centres or support teams. When transfers occur, we take reasonable steps to maintain appropriate protections, which may include contractual controls, security assessments, and limiting access to what is necessary.
International processing can involve different privacy standards. We aim to apply consistent safeguards to personal information regardless of where it is processed.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or operational requirements. Updates will be posted on this page, and the revised version will apply from the date it is made available.
If changes are significant, we may provide additional notice through the website or your account area. Continued use of Shazam Casino after an update means you have had an opportunity to review the revised policy.
Contact Information
If you have questions about this Privacy Policy, want to exercise a privacy-related request, or need assistance with how Shazam Casino handles personal information, you can contact our support team at [email protected].
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