Shazam Casino Terms & Conditions
These Terms & Conditions govern your access to and use of Shazam Casino, including the website, your account, and any games, promotions, and related services made available from time to time. They are intended to explain, in clear language, the rules that apply when you play.
Gambling should always be approached as entertainment rather than a way to make money. By creating an account or using Shazam Casino in any way, you confirm that you understand the risks of gambling and agree to follow these Terms & Conditions.
Acceptance of Terms
By accessing Shazam Casino, registering an account, depositing funds, placing wagers, or otherwise using the services, you agree to be bound by these Terms & Conditions and any additional rules displayed within the relevant product, game, or promotion.
If you do not agree, you must not use the website. Where specific game rules or promotion terms conflict with these Terms & Conditions, the specific rules will apply to that feature to the extent of the inconsistency.
Eligibility
You may use Shazam Casino only if you can legally enter into a binding agreement and you are not prohibited from gambling under applicable laws in your location. You are responsible for ensuring that accessing the website and participating in gambling activities is permitted for you.
Shazam Casino is intended for adults only. If we reasonably believe you are not eligible, we may restrict access, suspend your account, and request additional information.
Account Registration
To play at Shazam Casino, you must create an account and provide accurate, current, and complete information. You agree to keep your account details up to date, including contact information and payment details.
Key account rules include:
- One account per person, household, device, and IP address may be enforced where needed to protect fairness and security.
- You must keep your username, password, and login credentials confidential and not share your account with any other person.
- You are responsible for all activity on your account, including wagers placed, unless you can demonstrate unauthorised access beyond your control.
- We may refuse, close, or consolidate accounts where we identify duplication or misuse.
Verification
To protect players and to support lawful and secure operations, Shazam Casino may require identity and payment method verification before allowing deposits, withdrawals, or continued play. Verification requests may occur at registration, during gameplay, at withdrawal, or if account activity triggers security checks.
Verification may involve requesting documents or information such as proof of identity, proof of address, and proof of payment method ownership. You agree to provide requested information promptly and acknowledge that withdrawals may be delayed while verification is completed.
Deposits
Deposits must be made using payment methods made available on the website and in your own name. Shazam Casino may set minimum or maximum deposit thresholds depending on the payment method, your account status, and responsible gambling settings you choose.
Important deposit conditions:
- Deposits are intended for gaming activity and are not a banking service.
- Where currency conversion is required, exchange rates and any applicable fees may be applied by third parties.
- We may decline deposits, reverse transactions, or restrict payment methods where fraud prevention or security checks require it.
- Chargebacks or reversed payments may result in your account being suspended and any associated costs being recovered where permitted.
Withdrawals
Withdrawals are subject to account verification, security checks, and compliance reviews. Shazam Casino may require withdrawals to be made to the same payment method used for deposits, where supported, to reduce fraud and unauthorised activity.
Withdrawal processing times can vary depending on verification status, payment provider requirements, bank processing, and internal review. You agree that:
- We may request additional information before approving a withdrawal.
- We may delay or decline a withdrawal if we reasonably suspect fraud, account takeover, bonus abuse, or other prohibited activity.
- Where a balance contains bonus funds or winnings subject to wagering requirements, those conditions must be satisfied before withdrawal.
Bonuses
Shazam Casino may offer bonuses, free spins, cashback, and other promotions. Each promotion is subject to its own terms, which form part of these Terms & Conditions. If you accept a bonus, you agree to comply with the stated requirements.
Bonus conditions commonly address:
- Eligibility criteria and time limits for claiming or using the promotion.
- Wagering requirements, contribution rates by game type, and any excluded games.
- Maximum cashout rules, where specified in the promotion terms.
- Restrictions designed to maintain fair play, including limits on certain betting patterns during wagering (as defined in the promotion terms).
Shazam Casino may withhold, cancel, or reclaim bonus funds and related winnings where we reasonably believe the promotion has been misused, including through multiple accounts, collusion, or other practices inconsistent with the promotion’s purpose.
Acceptable Use
You agree to use Shazam Casino for personal entertainment in a lawful and responsible manner. You must not interfere with the website’s operation, attempt to bypass security controls, or use the services in a way that causes harm to other players or to Shazam Casino.
When using the website, you agree that you will:
- Provide truthful information and maintain accurate account details.
- Play fairly and refrain from any activity that seeks to exploit errors or vulnerabilities.
- Respect the integrity of games and the experience of other players.
Prohibited Activities
The following activities are not permitted on Shazam Casino. This list is not exhaustive and is intended to protect fairness, security, and lawful operation.
- Using stolen, shared, or unauthorised payment methods or attempting to deposit funds that do not belong to you.
- Collusion, chip-dumping, coordinated play intended to unfairly gain an advantage, or manipulating outcomes in any way.
- Using software, scripts, bots, automation tools, or other methods to play without human decision-making.
- Exploiting faults, delays, loopholes, or errors (including game, bonus, payment, or display errors) to gain an advantage.
- Creating multiple accounts or using proxies, masking tools, or other methods to bypass eligibility checks or restrictions.
- Harassment, abusive communications, or behaviour that disrupts customer support or other players.
If Shazam Casino reasonably suspects prohibited activity, we may suspend or close the account, withhold withdrawals while an investigation is conducted, and take other steps that are proportionate to the circumstances.
Intellectual Property
All website content, branding, logos, software, game interfaces, and related materials on Shazam Casino are protected by intellectual property rights. You receive a limited, non-transferable right to access and use the services for personal entertainment only.
You must not copy, modify, distribute, reverse engineer, or create derivative works from any part of the website except where such restriction is not permitted under applicable law.
Limitation of Liability
Shazam Casino provides the services on an “as available” basis. While we take reasonable steps to maintain stable and secure operation, we do not guarantee uninterrupted access, error-free gameplay, or that the website will always be available.
To the extent permitted by applicable law, Shazam Casino will not be liable for indirect or consequential losses, loss of profits, loss of data, or reputational harm arising from your use of the services. Nothing in these Terms & Conditions limits liability where it cannot be excluded under applicable law, including certain consumer protections.
Account Suspension
Shazam Casino may suspend, restrict, or close your account when reasonably necessary to protect you, other players, or the integrity of the services. Reasons may include:
- Incomplete or unsuccessful verification checks.
- Suspected fraud, chargebacks, or unauthorised transactions.
- Evidence of prohibited activity, bonus misuse, or unfair play.
- Security concerns, including suspected account takeover.
- Requests from you for responsible gambling measures, such as self-exclusion.
Where appropriate, we may also void bets, adjust balances affected by errors, and take steps to correct account records. Any such action will be based on a reasonable assessment of the available information.
Privacy
Shazam Casino processes personal information to operate the website, verify accounts, process transactions, prevent fraud, and provide customer support. We aim to handle information responsibly and to apply security controls appropriate to the nature of the data.
For further details on what we collect and how it is used, please refer to the Privacy Policy available on the website.
Responsible Gambling
Shazam Casino supports responsible gambling and encourages players to keep control of time and spending. Gambling should not be used to try to recover losses or as a solution to financial problems.
We encourage you to make use of available tools and to take breaks when needed. If gambling is no longer enjoyable or becomes difficult to manage, consider seeking independent support and setting limits that match your circumstances.
Amendments
Shazam Casino may update these Terms & Conditions to reflect changes in services, security practices, operational requirements, or other legitimate business needs. When changes are made, the updated version will be published on the website.
Your continued use of Shazam Casino after an update takes effect indicates acceptance of the revised Terms & Conditions. If you do not agree to the updated terms, you should stop using the services and request withdrawal of any available funds subject to verification and review.
Contact Information
If you have questions about these Terms & Conditions or your account at Shazam Casino, you can contact customer support at [email protected].
Shazam Casino is operated for users in Australia and access is restricted to adults aged 18+.
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